1. DOWN TO EARTH (DTE) Magazine: DTE magazine is a yearly subscription service and a subscriber has to pay in advance. There is no provision of refunds once the subscription starts.

2. Our books are also sent against advance payment only. We are an environment NGO with limited resources and manpower. Hence no refund is allowed once an order has been placed.

3. If any magazine copy or books are received by a client in a defective/damaged condition, then we will send replacement copies.

4. If you still have any queries in this regard, please write to our Customer Support Team incharge Raja at : raja@cseindia.org